Shipping policy

Return & Refund Policy – OrthoZenPlus™

📦 Right of Withdrawal

In accordance with the law, you have a period of 14 days from the receipt of your order to exercise your right of withdrawal, without any justification or penalty.

To exercise this right, you must contact us at the following address:
📧 contact@orthozenplus.com
with the subject line “Return Request,” specifying:

• Your name,

• The order number,

• The date of receipt.

⚠️ The product must be returned in its original condition, unused, clean, complete (including accessories, original packaging, instructions...), and within 14 days following the request.

🚚 Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless there was an error on our part (defective product or shipping mistake).
In that case, we will provide you with a prepaid return label.

💸 Refund

Once the product is returned and inspected, we will notify you via email of the receipt and validation of the return.

If everything is in order, the refund will be processed within 5 to 10 business days to the same payment method used during the purchase.

No refund will be issued for damaged or used products.

❌ Non-refundable Products

For hygiene and health protection reasons, certain items cannot be returned if they have been opened or used (e.g., bath accessories or products in contact with the skin).
Thank you for your understanding.

🔄 Exchanges

We do not offer standard exchanges. If you wish to receive another model or item, you must return the original product (according to the conditions above) and then place a new order.

📩 Need Help?

For any questions regarding your order or a return, our team is available at:
📧 contact@orthozenplus.com