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Privacy Policy of the www.orthozenplus.com Website
Effective Date: 23/07/2025

We are committed to protecting the privacy of those who visit our website and use our online products. This Privacy Policy explains how we collect your personal data on our website or through our online products, how we protect this data, and your rights regarding the use of this data. Please read this Privacy Policy carefully.

WHO ARE WE?

This Privacy Policy applies to our website, which you are currently visiting, and to our products, services, features, tools, or resources offered through our website (collectively referred to as "Online Products"). The data controller of your personal data collected via our online products, as defined in Article 4(7) of the GDPR, is Slimi Boussad / OrthoZenPlus.

WHAT DATA DO WE COLLECT ABOUT YOU AND HOW IS IT USED?

The Personal Data We Collect:
Personal data are information that identifies you or can be used to identify or contact you ("Personal Data"). This may include your name, postal or email address, phone number, date of birth (primarily for eligibility purposes), and billing and credit card information (via Stripe) or PayPal.

We collect Personal Data from you when you use our website or when you sign up for our online products, as detailed in this Privacy Policy. In all these cases, we will process only the personal data you provide directly or that we automatically collect from you, as specified in this Privacy Policy. Unless otherwise defined in this Privacy Policy or with your consent, we will not use or share your personal data other than as indicated in this Privacy Policy.

How We Collect and Use Your Personal Data:
In the following section, you will find information about how we collect your Personal Data, the purposes for which we process them, and the legal bases on which we rely to do so. If the legal basis for processing your data is to serve our legitimate interests, you may contact us using the contact details above if you need further information about our legitimate interests. If we rely on your consent as the legal basis for processing your Personal Data, you have the right to withdraw your consent at any time, as described below, or by contacting us using the contact details above. This will not affect the processing of your Personal Data until the withdrawal. This also applies to situations where we rely on your consent or our legitimate interests in other parts of this Privacy Policy.

We automatically collect information, including Personal Data, when you browse our website or use our online products, such as your IP address, browser type, operating system, error logs, and other similar information. This aggregated information does not allow us to identify you, and we use it to analyze trends, manage the website, and gather general information about its use.

The legal basis for this processing of your Personal Data is our legitimate interests (Article 6(1)(f) of the GDPR) in personalizing the content of our services according to user preferences and improving our online products.

You may, at your discretion, provide us with demographic information (such as your profession and the number of children you have). If you do, we may offer you a more personalized experience on our website. The legal basis for this processing of your Personal Data is our legitimate interests (Article 6(1)(f) of the GDPR) in personalizing the content of our services according to user preferences and improving our online products.

If You Make a Purchase in Our Online Store:
If you place an order in our online store without creating an account, you will be asked to provide your name, postal address, billing address, payment details, email address, and phone number.

We will use your name and email address to send you an order confirmation email and a shipping confirmation email. We will also use your payment information to process the payment for the order and your postal address and other contact details to ship your order. This processing of your Personal Data is necessary for processing your order, and the legal basis for this processing is Article 6(1)(b) of the GDPR. Please note that you are contractually required to provide this Personal Data, and without it, we will not be able to send you order-related communications or fulfill your order.

If We Send You Service News:
We use your Personal Data to send you important announcements and news regarding our website or online products. When you create an account, we send you a welcome email to provide transactional information about your subscription or to verify your username and password. These announcements and service news contain important information about your use of our website and/or online products.

The processing of your Personal Data for these purposes is necessary for the performance of our services. The legal basis for this processing of your Personal Data is therefore Article 6(1)(b) of the GDPR. Please note that you are contractually required to provide this Personal Data, and without it, we will not be able to send you communications related to services.

If You Contact Our Customer Service:
If you contact our customer service, we will communicate with you to respond to your inquiries, provide the services you request, and manage your request. We will communicate with you via email or phone, depending on your preference.

This processing of your Personal Data is necessary for the performance of our services; the legal basis for this processing of your Personal Data is therefore Article 6(1)(b) of the GDPR. Please note that you are contractually required to provide this Personal Data, and without it, we will not be able to send you customer service-related communications.

If You Subscribe to Newsletters and Other Marketing Communications:
When you subscribe to our online products or elsewhere on our website, you have the option to consent to receive newsletters and other information about our products and services. If you "accept," we will send you promotional newsletters and inform you about offers, events, and surveys via email and on our social media platforms.

The legal basis for this processing of your data is your consent (Article 6(1)(a) of the GDPR) or, if you are an existing customer or subscriber, our legitimate interest (Article 6(1)(f) of the GDPR) in providing you with relevant marketing information. Please note that you are not legally required to provide your Personal Data. However, without it, we will not be able to send you newsletters and other information described above. You can opt-out of these communications at any time by following the instructions in the relevant communication.

COOKIES

We use cookies and similar technologies such as pixels, tags, web beacons, and other identifiers to help personalize our website and online products for you, to remember your preferences, to understand how users interact with our website and online products, and to personalize our marketing communication.

A cookie is a small data file containing a sequence of characters sent to your computer when you visit a website. When you visit a website again, the cookie allows the website to recognize your browser. The duration of time a cookie remains on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Our website uses both types of cookies. Session cookies stay on your device only until you stop browsing. Persistent cookies remain on your computer or mobile device until they expire or are deleted.

We use the following types of cookies on our website:

  • Strictly Necessary Cookies: These cookies are essential for you to use our website and online products.

  • Performance Cookies: These cookies collect information on how you use our website. We use this data to optimize our website and facilitate your navigation and use of our website and online products.

  • Functional Cookies: These cookies allow our website and online products to remember the choices you make and personalize your experience.

  • Third-Party Cookies: Third-party cookies are cookies set by other websites and/or third parties. These cookies are used on our website to improve our online products or help us serve more relevant ads. These cookies are subject to the privacy policies of the external service providers who set them on your browser. Visit www.youronlinechoices.eu for more information about your options and how to refuse these third-party cookies.

  • Analytical Cookies: We use analytical cookies to help us understand how users navigate our website and how they arrived there. We rely on third-party analytics providers like Google Analytics, Hot Jar, Optimizely, and Exact Target. These cookies are subject to the privacy policies of these service providers, and for more information about your options and how to refuse these cookies, visit the providers’ websites.

You are not required to accept cookies to use our website. Although most browsers are initially set to accept cookies, you can reset your browser to warn you when you receive a cookie or to reject cookies altogether. Most browsers offer instructions in the "Help" section of the toolbar. Although you are not required to accept our cookies to access our website, if you refuse cookies, some products, offers, features, or resources on our website (including some online products) may not function correctly, and you may experience a loss of convenience.

We use cookies based on our legitimate interests (Article 6(1)(f) of the GDPR) to optimize our website and online products, personalize your user experience, and deliver ads tailored to your interests.

SOCIAL PLUG-INS AND OTHER THIRD-PARTY FEATURES

Our website contains links to other websites or features from third-party sites. This Privacy Policy only covers the privacy practices of Slimi Boussad / OrthoZenPlus and does not cover those of third-party sites or features. We are not responsible for the privacy policies and/or practices of third parties. When you link to another site or use a third-party service, you should read that site’s or service’s privacy policy.