Return & Refund Policy

 

Return & Refund Policy – OrthoZenPlus™

📦 Right of Withdrawal

In accordance with the law, you have a 14-day period from the receipt of your order to exercise your right of withdrawal, without justification or penalty.

To exercise this right, you must contact us at the following address:
📧 contact@orthozenplus.com
with the subject "Return Request" and provide the following information:

  • Your name

  • Your order number

  • The date of receipt

⚠️ The product must be returned in its original condition, unused, clean, complete (accessories, original packaging, instructions…), and within 14 days of the request.

🚚 Return Shipping Costs

The return shipping costs are the responsibility of the customer, unless there is an error on our part (defective product or shipping mistake).
In this case, we will provide you with a prepaid return label.

💸 Refund

Once the product has been returned and inspected, we will notify you by email of the receipt and validation of the return.

If everything is in order, the refund will be processed within 5 to 10 business days to the same payment method used during the purchase.

No refund will be issued for damaged or used products.

❌ Non-Refundable Products

For hygiene and health protection reasons, certain items cannot be returned if they have been opened or used (e.g., bath accessories or products in contact with the skin).
Thank you for your understanding.

🔄 Exchanges

We do not offer standard exchanges. If you want a different model or item, you must return the initial product (under the conditions mentioned above) and then place a new order.

📩 Need Help?

If you have any questions regarding your order or a return, our team is available at:
📧 contact@orthozenplus.com